Last Updated: DD/MM/YYYY
This Privacy Policy describes how Lelofy ("we", "our", "us") collects, uses, protects, and shares your information when you use the Lelofy mobile app or website (lelofy.com).
By using Lelofy, you agree to the practices described in this policy.
We collect the following types of information to deliver and improve our services:
Name
Phone number
Email address
Delivery address
PIN code and locality
Device type & OS
IP address
Device identifiers (Android ID / GAID / IDFA)
App version & diagnostics
Live GPS location for service availability and delivery
Address-based location for accurate delivery
Users may disable location, but some features may not work.
Products viewed, searched, carted, purchased
Time spent on screens
Notifications interacted with
Payment mode and transaction IDs
We do not store full card / UPI numbers or CVV
Payments are handled securely by third-party payment gateways.
OTP messages
Support chats & feedback
Call recordings (if user contacts support)
We use the collected information for:
Processing orders & delivery
Customer support and communication
Sending order updates and promotional offers
Personalizing recommendations, deals & homepage
Detecting fraud and policy violations
Improving user experience and performance analytics
We process your information on the basis of:
Contractual necessity
Legitimate business interest
Compliance with Indian laws
Consent (for marketing and location)
By using Lelofy, you agree to receive:
OTP messages
Order and delivery updates
Customer support calls
Promotional notifications (can be opted out anytime)
Lelofy collects and uses location ONLY for:
Showing product availability in your area
Assigning the nearest delivery partner
Tracking live delivery status
We do not track your location when the app is closed, except during an ongoing delivery.
We use:
Cookies
Pixels
Device identifiers
These are used for:
Keeping you logged in
Saving your cart
Personalizing content
Analytics & ad performance
We do not sell personal data.
We may share limited information only with:
| Purpose | Partners |
|---|---|
| Delivery of orders | Delivery partners |
| Processing payments | Payment gateways |
| OTP/Notifications | SMS/Email/WhatsApp providers |
| Hosting & storage | Cloud service providers |
| Analytics & crash tracking | Third-party analytics services |
| Fraud prevention | Risk management/verification services |
All partners follow data protection requirements.
Data is retained as long as your account is active.
Transaction records may be retained as per law.
Users may request deletion anytime.
Users can request:
Data access
Data correction
Account deletion
Communication opt-out
Deletion requests can be sent to: support@lelofy.com
We implement multiple security layers including:
Encryption protocols
Secured cloud infrastructure
Access control and audits
However, no system is 100% secure — users share data at their own risk.
Lelofy does not allow users under 18 years to register or place orders.
External links (if any) have their own privacy policies. Lelofy is not responsible for their content or practices.
If Lelofy undergoes acquisition, merger, or restructuring, customer data may be transferred while maintaining privacy protection.
Lelofy may update this privacy policy from time to time.
Continued use of services means acceptance of updated terms.
As per India Digital Personal Data Protection Act & IT Rules:
Grievance Officer / Data Protection Officer (DPO): Name: [To be updated] Email: support@lelofy.com Response Time: 7–30 working days
For privacy-related issues or complaints:
Company Name: Lelofy
Email: support@lelofy.com
Phone: 8919702207
Business Address: Nandyal (Full address will be updated)
By using Lelofy, you confirm that you have read, understood, and agreed to this Privacy Policy.
