Last Updated: 21/01/2026
This Privacy Policy describes how Lelofy (“we”, “our”, “us”) collects, uses, protects, and shares user information when you access or use the Lelofy mobile application or website (https://lelofy.com).
By using Lelofy, you agree to the terms described in this Privacy Policy.
Full name
Mobile number
Email address
Delivery address
PIN code and locality
Device model and operating system
IP address
Android Advertising ID (GAID)
App version and crash diagnostics
We collect location information only to provide essential services such as:
Checking service availability in your area
Assigning the nearest delivery partner
Tracking delivery during an active order
Location access is used only while the app is in use or during an ongoing delivery.
Users may disable location access, but some features may not function properly.
Products viewed or searched
Cart and order history
App interaction and session duration
Notification interaction data
Payment method
Transaction reference IDs
Lelofy does not store card numbers, UPI IDs, CVV, or bank credentials.
All payments are processed securely by third-party payment gateways.
OTP messages
Customer support chats
Feedback and service communications
We use collected data to:
Process grocery orders and deliveries
Verify users and prevent fraud
Provide customer support
Send order updates and service notifications
Improve app functionality and performance
Comply with legal and regulatory requirements
User data is processed under:
Contractual necessity
User consent
Legitimate business interest
Compliance with Indian laws and regulations
Users may receive:
OTP messages
Order and delivery updates
Support-related communication
Promotional notifications can be disabled at any time from app settings.
We may use cookies, device identifiers, and analytics tools to:
Maintain login sessions
Save cart data
Improve app experience
Monitor performance and stability
We do not sell personal user data.
Limited data may be shared only with trusted partners:
| Purpose | Service Providers |
|---|---|
| Order delivery | Delivery partners |
| Payment processing | Payment gateways |
| OTP & alerts | SMS / Email / WhatsApp providers |
| Cloud storage | Hosting providers |
| Analytics & crash reports | Analytics services |
| Fraud prevention | Verification services |
All partners comply with data-protection standards.
Data is retained while the account remains active
Transaction records may be stored as required by law
Users may request deletion at any time
Users may request:
Account deletion
Data access or correction
Communication opt-out
Requests can be sent to:
📧 support@lelofy.com
Data deletion requests are processed within 7–30 working days.
We implement industry-standard security measures including:
Encrypted communication
Secure cloud infrastructure
Restricted internal access
However, no digital system can guarantee absolute security.
Lelofy does not knowingly collect data from children under the age of 13.
If such data is identified, it will be deleted immediately.
Lelofy may contain links to third-party services.
We are not responsible for their privacy practices.
In case of merger, acquisition, or restructuring, user data may be transferred while maintaining privacy safeguards.
This Privacy Policy may be updated periodically.
Continued use of the app indicates acceptance of the updated policy.
In accordance with the Information Technology Act and DPDP Act (India):
Grievance Officer / DPO
Email: support@lelofy.com
Response Time: 7–30 working days
Company Name: Lelofy
Email: support@lelofy.com
Phone: +91 6301919116
Business Location: Nandyal, Andhra Pradesh, India
By using Lelofy, you confirm that you have read and agreed to this Privacy Policy.
